Returns and Exchanges
Returns and Exchanges
Please realize that every sale is valuable to me, being a small business owner, and your happiness and satisfaction with your purchase is extremely important to me. If I have made a mistake with your order or if your jewelry is damaged when it arrives, I will gladly replace the item after I am contacted and the item is returned with delivery confirmation. I will cover all shipping expenses to ship the replacement. Be careful when packaging items for return and consider the purchase of insurance, as I cannot accept them for return or exchange if damaged during shipment. Return packages must be postmarked within 14 days of receipt to qualify for a refund. Please email me when you have shipped. Please be aware that "buyers' remorse" or "change of heart" for any reason is not grounds for a refund or replacement. Each piece is unique and one of a kind being made of decades old materials. Please exercise good judgment before placing your order and ask any questions you may have. I happily will respond promptly.
Returns and Exchanges for Custom Orders
Due to the nature of custom work, I will consider returns only on a case-by-case basis. If there was an error on my part, I will certainly do everything I can to adjust the item accordingly.
Returns and Exchanges for Wholesale Order
Wholesale orders are non-returnable and non-exchangeable. If there was an error on my part, I will certainly do everything I can to adjust the order accordingly.