阿拉爱上海后花园

Consumption dispute under the epidemic, have you recruited?

  Original title: The consumption dispute in the epidemic is tricking? The online shopping dispute is difficult to handle. There are more complaints, the order deposit is not good, the travel bubble refund is difficult … At the beginning of this year, the new crown pneumonia epidemic swept the country, and there must be While affecting the production of consumption disputes while impacting. It is not difficult to see the consumer complaint situation from the first half of this year, compared with the epidemic, due to the influence of the epidemic, compared with the epidemic. 1 Online shopping disputes are difficult to handle influence, most of the merchants in the Spring Festival this year have been suspended, and many consumers actively respond to the call of home, and the consumption disputes will be promoted. It is also significantly more than previous years.

The problem is mainly concentrated in the e-commerce handling disputes. Case 1: Mr. Guo bought a pair of sneakers through a online shopping platform. After receiving the test, the feeling is small, and the submit to the application to exchange a pair of big one-piece shoes.

The merchant agreed, he sent his shoes back.

Afterwards, he has not received a new shoe.

Subsequently call the merchant to ask but no results.

So, for the Consumers Association, the Consumer Association will inform the customer service to contact the merchant to solve this matter through the e-commerce traffic platform.

Coordinated, merchants have made exchanges to consumers.

  Consumption Tip: After receiving the goods online, online shopping products should be checked or tried in time, not suitable for timely contact operators, I have no reason to return the goods for seven days (except for special goods), and pay attention to preservation of goods invoices and order numbers.

  2 Epidemic Prevention The complaint is a multi-mask this year’s hot sale. The surge in demand has led to the goods. Some operators took the opportunity to raise prices, or they were charged, fake brand, took the opportunity to sell "three no" products, serious Disrupt the market order and become a hot spot for consumption and complaints.

  Case 2: Mr. Li purchased a white disposable mask in a pharmacy in Heping Road, a pack of 20 yuan, while purchasing only 8 yuan during the year ago, he believes that the pharmacue is unreasonable for the pharmacies , Complain to the Consumers Association.

Conquer by telephone, the operator promised to refund.

  Consumption Tips: In the pharmacy purchase mask, if the price is unreasonable, it should be reported to the relevant administrative department in time; when purchasing a mask, check if there 上海宝山足浴洗浴荤的 is a factory name, a factory, a certificate, and other logos on the package. 3 The order deposit is not good to have an epidemic to disrupt a lot of people’s dinner plans, like the new year’s dinner, ready to hold the wedding banquet.

Although the contract is signed with the hotel, consumers are not retrepened by force majeure, causing such disputes. Case 3: Before the Spring Festival, Ms. Wang booked a gainfound in the first month of the first month of the first month of the city in one hotel in the city.

During the Chinese New Year, she called to cancel the banquet and returned the deposit. But the hotel side believes that she defaults and does not refund the deposit.

So, complained to the Consisters and coordinated with the person in charge of the hotel, the final deposit was refunded to Ms. 上海宝山区按摩快餐 Wang with an equal consumption coupon. Consumption Tips: If the consumer delivery deposit is not compliance during the epidemic, the merchant does not give the quilt, and the first time will complain to the association of the genus or the relevant administrative department.

Special note, be sure to pay attention to keep good contracts and invoices, to prepare for activist purposes. 4 Traveling bathing refund sudden epidemic difficult, leading to forced to cancel travel plans, delivery of the deposit, and deposits refunded difficult, but also a hot consumer complaints.

Questions focused on: a full refund hard, travel agencies requested to bear the loss by the consumer, or the consumer for breach of contract airfare, accommodation and so on. Case 4: Mr. Zhu January at a travel agency handled the formalities to the field of tourism, because due to the outbreak can not travel.

Years ago, he went to the travel agent to request a refund, the operator evading say years later to retire, but then Mr. Zhu has not got a refund, they would CASE complaints. CASE officers then get in touch with travel agencies, the person said to be refunded after the return to work and so did not start.

The final thing resolved. Consumer Tip: During the epidemic, such as consumer disputes occur, consumers should promptly seek help from the relevant departments, to safeguard their legitimate rights and interests are not infringed. 5 prepayment risk to be vigilant in recent years, due to prepaid consumption caused by endless disputes, especially in this special time of year, this type of consumer disputes significantly increased.

Prepaid consumer risk, businesses need to guard against running, while consumption is set thresholds and so on. Case 5: Ms. Shang call Consumers Association said last year in a city booked a studio for children set of lines of a 3399 yuan, the children agreed to take several stages of growth, but the reasons for this epidemic can not perform, request a refund. CASE staff through consultation, the studio responsible for the first time agreed to deduct the cost of 700 yuan shot back the balance, Ms. Shang satisfied with this result.

  Consumer Tip: When consumers apply for a prepaid card, be sure to remember to ask for the relevant notes and documents, it is best to be indicated on the important issues in the contract signed while, rational charge cards, try to apply for short-term card.

  6 broadband service to be improved under the epidemic, network utilization unprecedented boom, home school students, white-collar office online, surf the Internet shopping …… problems resulting concentrate outcrops, often can not be dropped, and other broadband services to keep up criticized.

  Case 6: January 18, Mr. Wang home broadband failure can not be used, then call the after-sales staff promised as soon as possible, but the problem has not been addressed. Wang said the Internet because they can not delay the trouble, so request a refund.

His family was handled is to pay 1400 yuan to buy 4 years and 9 months of service, is to refund deductions by 599 yuan a year, considered unreasonable, then turn to the associations. Coordinated communication operators agreed to refund the cost of 800 yuan.

  Consumer Tip: When installing broadband sign the related contract, must include full specific charges, breach of contract and other content liability and refund policy.

  7 to pay attention to the quality of furniture Furniture complaints have been high, mainly in the problem: consumers to buy furniture, but no business at the appointed time delivery; and agreed models differ in kind; furniture in the return process of shipping disputes; receive hard goods have quality problems returned. Case 7: The very fact that a certain home shopping to spend 46,900 yuan to buy furniture, four months later found severely deformed proposed replacement to the business, but the two sides did not reach an agreement. By CASE staff patiently mediation, the operators agreed to replace deformed furniture for consumers. Consumer Tip: Consumers buy goods as much as possible to regular stores, to unify the cashier handed the money when the payment, do not privately to the shops, but also to shop for the purchase of goods invoice; get the goods in time check to see whether the quality problems. 8 businesses on foot to find shopping malls affected by the epidemic, many businesses dismal business or mismanagement on foot, consumer interests are not protected, a sudden and devastating trouble. Case 8: In January, Mr. Ma Jie licensing purchase Ode integrated water heater in a home shopping, but nobody has delivery and installation, and later found the business has been dismantling, they would help the associations. After mediation, the mall with Xianxingpeifu Mr. Jin Jima purchased other water heater and shower head set, and before the water heater installation costs of purchase refunded. Consumer Tip: pay attention to understand the business reputation and license are complete when consumers buy goods.

  9 routines have installed home renovation contract was a painstaking thing, not only that, recurring problems in the housing renovation will also cause a headache.

For example, according to the contract without decoration, although signed a contract but suddenly on foot and other businesses.

  Case 9: Wang with a decoration company signed a housing contract and pay a deposit of renovation 20,000. Due to disagreement on the content of the contract before the house renovation, making it impossible to reach agreement, but unfortunately had to turn to the associations.

Following consultations, the two sides agreed to press the renovation contract, carry out their responsibilities. Consumer Tip: When you sign a contract, be sure to see content, do not understand where the current is necessary to understand the company decoration clear, additional provisions to be written into the contract; pay attention to keep invoices and receipts. 10 quality shoes there are quality problems worrying but for various reasons not to return, when dealing with business disputes delays in passing the buck, is the main reason for consumer complaints of shoes and apparel categories.

  Case 10: Before the Spring Festival, Guo in the pro-Yin Street, a shopping mall to spend 2006 yuan to buy discounted clothes, shoes, for reasons epidemic has not been worn, some time ago when he was wearing when found clothes cuffs open line, shoes card feet, find business consultations.

The other party agreed to return the clothes and shoes, but to the original price 599 yuan pants buckle after their refund, he had considered unreasonable, then call the Consumers Association of complaints. Coordinated, shopping malls and properly handle consumer disputes this.

  Consumer Tip: the best spot to try on consumers in the purchase of clothing and shoes, identify problems and timely consultation with the business after payment receipt to indicate the commodity prices; must keep a good invoices, receipts, such as the dispute before consultation with the business, the negotiation fails You can complain to the Consumers Association or the relevant administrative departments.

(Reporter Li Xiaolin).