Citizen complaint: Bendel water purifier, what kind of stalk is "one-time charging after-sales service"?
Modern Express News (Reporter Chen Min) September 10, Mr. He Mr. He has complained to the modern express delivery, and the Beltel water purifier purchased in his home has a problem. After calling 400 national customer service call, the customer service arranges the service of the after-sales personnel. On 上海嘉定喝茶 the spot, three filter cents were charged for 780 yuan.
I thought that the filter element was fine, but Mr. He found that the water purifier still had problems, but when he called 400 and the sold personnel, he couldn’t contact each other! "Such after-sales, it is really speechless, and the image and after-sales commitment of the brand are really big." Mr. He bluntly, "Although it is not easy to turn, but at least, etc. But now, no one is picking up, and go to the door to help me to change the filter element. After receiving the 780 fees, I contact it after I contact, I have never replied.
I have doubt that my mobile phone number is pulled into their blacklist. "What is this? Mr. He told the Modern Express reporter who bought a bent water purifier through Wuxi agent through Wuxi agents, and went behind the brand and after sale.
Not long ago, I found that the water purification capacity became worse, a pot of water would produce three four cups of wastewater, I wanted to play 400 customer service to contact after-sales treatment.
400 also quickly arranged local after-sales personnel, with the filter replacement, and charged a fee of 780 yuan.
"When the filter element is changed, the service service is still very good, but also adds WeChat, he also tells us that this is the original filter element, the quality can be relieved …" He said, when he was very satisfied, It’s okay to pass the filter element. I didn’t expect that the filter element did not have waste water, which means that the filtering function is not! Considering 上海金山水磨实体店 that it may be the operation during the replacement process, he has dials 400 customer service calls. The other party means that the mobile phone is smooth, and someone will contact the door. Later, there were also lattenners to deal with once, but there was still problems in the use. Mr. He told the Modern Express reporter: "The second after-sales personnel did not charge the fee. I once again dial 400 calls again. The customer’s obvious tone is a bit impatient, just say that he will help coordinate the local after-sales service, and later will not answer the phone.
400 and after-sales person ‘disappeared’, how can I contact, WeChat has never replied.
"At around 4 pm, the 400 national after-sales call provided by Mr. He Mr., the modern Express reporter also called many times, but the 400 calls 上海水磨上门 prompt to temporarily no answer.
Mr. He bluntly, I don’t know what problems, "I think about it, I don’t want to solve the energy after-sales, I don’t buy a lesson to buy a lesson.
Just, this ‘one-time charging after sale’, it is too far from the brand image and the previous after-sales commitment, and consumers are very disappointed and speechless.